Terms & Conditions

Woodland Rangers – Terms & Conditions

Agreement

By making a booking with Woodland Rangers, you agree to the following Terms and Conditions. This forms an agreement between Woodland Rangers and the parent/guardian named on the booking.

1. Bookings & Payments

  • Your place is only secured once payment has been received.
  • We reserve the right to refuse bookings and will refund any payments made if this occurs.
  • All bookings are made in advance and confirm acceptance of these Terms and Conditions.

2. Pricing

  • We aim to keep prices affordable but may adjust them due to unforeseen costs.
  • Any price changes will only apply to future bookings (not existing ones).
  • For parties/private sessions, final numbers must be confirmed before final payment. Changes after this are not refundable.

3. Cancellations & Refunds

  • Block bookings: These are significantly discounted and are non-refundable and non-transferable.
  • PAYG (one-off sessions): If you cannot attend, a credit may be offered at the discretion of Woodland Rangers.
  • We run sessions outdoors in all weather (rain, cold, heat, etc.). Choosing not to attend due to weather does not qualify for a refund.

Session cancellations by Woodland Rangers:

  • If conditions become unsafe (e.g. dangerously high winds), sessions will be cancelled.
  • PAYG bookings: credit to rebook another session.
  • Block bookings: credit or money off a future block.
  • If we cancel due to staff illness or other unforeseen circumstances, we will offer an alternative or appropriate credit.
  • If numbers are too low to run a session, we may cancel and offer an alternative or refund.

4. Outdoor Environment & Conduct

  • Sessions take place outdoors in all weather—appropriate clothing is essential.
  • We are not responsible for issues caused by unsuitable clothing.
  • All attendees must behave respectfully. Bullying, unsafe behaviour, or abuse will not be tolerated.
  • We reserve the right to refuse entry or remove participants for unsafe or inappropriate behaviour (no refund given).
  • No smoking, vaping, or offensive language on site.

5. Activities, Tools & Fire

  • Children may have opportunities to use tools and take part in fire activities.
  • A safety briefing will always be given before use.
  • Children must follow instructions at all times.
  • If instructions are not followed, tools/fire access will be removed immediately.
  • This is necessary for safety and to comply with our insurance and risk assessments.

6. Health, Safety & Risk

  • Forest School involves managed risk as part of learning.
  • We carry out risk assessments and safety checks before every session.
  • Our team is fully qualified in Forest School leadership, first aid, and safeguarding.
  • In the event of an accident or safeguarding concern, we will act appropriately and may contact emergency services if required.

7. Allergies & Medication

  • You must provide accurate medical and allergy information during booking.
  • Outdoor environments carry natural risks (e.g. plants, insects).
  • Required medication (e.g. inhalers) must be brought to sessions—failure to do so may result in refusal of entry (no refund).
  • Parents/carers are responsible for administering medication during sessions where they are present.
  • If a nut allergy is present, we will ask that no nut products are brought on site.

8. Photos & Devices

  • We may use photos/videos for promotional purposes unless you opt out during booking.
  • Personal devices should not disrupt sessions. Misuse may result in temporary removal.
  • Please avoid photographing other children without permission when sharing images.

9. Complaints

  • We take complaints seriously and aim to resolve issues promptly and professionally.
  • Please speak to a Forest School Leader at an appropriate time or contact us via email.
  • Formal complaints should be submitted in writing within 28 days.

10. General

  • Woodland Rangers reserves the right to make decisions in the best interest of safety, participants, and the running of sessions.